Frequently asked questions
Frequently asked questions
You can drop off your resume and motivation letter at our café or send us an email email@example.com
We purchase all of our coffee well above the fair trade price (which is a very low price). The standard Fair Trade price of coffee does not guarantee producer sustainability, farmer sustainability, or quality coffee. Some of our coffees might be certified organic, but we do not advertise this as such, since a lot of the other coffees we serve are also organically grown, but by producers or farmers who might lack the means to get certified. Instead of searching out these labels, we focus on quality and taste.
Our filter coffee is lightly roasted and tastes best 14 days after roasting. This does not mean it won’t still taste delicious at a later date, however its aroma’s will peak after about two week of rest. Espresso is roasted a bit darker and needs a bit more time to compose itself. Give it 10 to 20 days after roasting before putting it under pressure.
Yes we can! Just select the ‘ground coffee’ option instead of ‘whole beans’ when you make a purchase.
If your coffee tastes watery, first make sure you have the right ratio of coffee to water. 1 part coffee to 15 parts water is a great place to start. Check out our brew recipes to fine tune your coffee brewing method.
We have a specialised water filter system, high quality burr grinders and other professional equipment. We keep the water at a specific temperature each time we brew. All these things and more help us ensure consistency and a great cup of coffee. If you are interested in upgrading your home brewing setup visit our Homebrewing page for tips and advice on where to invest.
Yes, you can find them here.
We think it’s unnecessary to order in bulk bags unless you are a café, restaurant, or office. Coffee goes stale quickly if exposed to air, so unless you will be going through a 1 kg bag in less than a week, we recommend you stick to the 250 gr bags. If you order coffee weekly and would like a better price, check out our coffee subscriptions!
Well, you should definitely drink the coffee first, but after you should recycle the bag with other plastics.
We ship online orders Monday through Friday. If a holiday falls on one of those days you can expect your coffee to go out the next available shipping day. The cut off time for getting your order in to ship the FOLLOWING day is 12pm. Examples: if you get your order in before 12pm on Monday, your package will ship on Tuesday; if you get your order in after 12pm on Thursday, your order will not ship until the following Monday. Note: Coffee Subscriptions always ship on Tuesday.
This depends on where you are and how fast you need your coffee.
First, check your tracking number that gets emailed to you upon shipping! If tracking states that the package has been delivered, contact us at firstname.lastname@example.org.
We can ship coffee anywhere, but keep in mind that it is rather expensive to ship internationally. The recipient is responsible for paying all brokerage, duties, and taxes associated with international shipping.
All packages are insured within Belgium through our shipping partners. If your coffee is damaged upon arrival, we can ship you a new bag, no problem. Packages are only insured if they never show up, or the contents are damaged. Unfortunately it does not cover perishable items like coffee, and as long as it shows up (even if it takes a month) we cannot reimburse you.
A: For merchandise or brew equipment purchases:
If merchandise or brew equipment is broken or defective upon arrival, you may return or exchange the product within 30 days from purchase. If you want to make a return on merchandise or brew equipment that is not broken or defective, the product must be unused, in its' original packaging and within 30 days from purchase. If we receive the product and it appears to be used you will not be refunded. Heart does not cover the return shipping cost for the product. For international packages, we are willing to replace merchandise damaged in transit. However, we would need the damaged goods returned and unfortunately we can not cover the shipping costs. Please contact email@example.com and we will get back to you with further information.
For coffee purchases:
We cannot guarantee refunds on coffee purchases. If you have purchased coffee beans from WAY and are not satisfied please email firstname.lastname@example.org and we will get back to you with further information . If you have purchased a coffee subscription and wish to cancel, you can do so by logging in to your account and clicking ‘manage subscription’.
We only offer coffee subscriptions for those in the EU. Please email us prior to placing your order, so we can take your order over the phone. We will adjust the cost of the subscription to accommodate the extra shipping charges.
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