Refund Policy

Welcome to way.gent. Below are the basic terms governing your use and purchase of products on our site. Please note that your use of our site constitutes your agreement to these terms.

Transaction Currency and Prices

All prices are listed in euros and include VAT.

Shipping and Delivery

Deliveries within Belgium

We aim to package and ship all orders within one business day of your order. We deliver via B Post and can ship to PO box addresses.
If you choose standard shipping at checkout, you can expect your items to arrive within 2-3 business days.
All stated timelines are estimates—postal delays are beyond our control once the goods are handed over for shipping.

International Orders

We aim to package and ship all orders within one business day of your order. We deliver via DHL, PostNL, and DPD. We have endeavored to make the website as accurate as possible in calculating shipping costs, but if there is a significant discrepancy between estimated and actual shipping costs, we will contact you to arrange additional payment.
Please allow 5 business days (depending on the location) for delivery to your destination. Note that import duties and taxes are the responsibility of the customer, and it is the customer’s responsibility to determine any associated costs.
Delivery timelines are subject to customs, shipping, and local postal services.

Customer Service

WAY strives to provide exceptional customer service and high-quality products. We aim to ensure all products listed on our website are in stock and that prices are accurate and correct.
We strive to package and ship all orders within one business day of purchase. If an ordered item is unavailable or we are unable to fulfill your order, we will notify you within 2 business days to arrange an acceptable alternative item, a backorder, or a full refund.

Ongoing Subscriptions

If you have signed up for an ongoing subscription, your first payment will be processed on the day of subscription purchase. After your first delivery, we will charge you each time we package and ship your subscription delivery.
Ongoing subscriptions can be canceled at any time by logging into your account or by sending an email. Please note that we require 3 business days’ notice to cancel your subscription if informed via email. You can read more about this and other subscription-related matters on our FAQ page.

Return and Refund Policy

We want you to be satisfied with your purchase from the WAY website, so we offer a 14-day return policy. If you are not satisfied with a purchase made on the site for any reason, please contact us for a replacement or a voucher for the purchase price within 14 days of shipment. Please provide your name, date of purchase, order number, the items, the quantity being returned, and the reason for the return. Goods to be returned can be shipped to: WAY Dok Noord 4E 001 9000 Gent.
Please note:

  • Merchandise must be returned in its original, new condition, including all original packaging.

  • Original shipping costs are non-refundable.

  • All return shipping costs must be prepaid.

  • Items purchased online can be exchanged at our WAY store (please bring proof of purchase).

  • If the goods are defective, incorrectly described, differ from the product purchased on the website, or do not function properly, you may choose between a refund, exchange, or credit.

Errors

While WAY takes all reasonable care to ensure the accuracy of information on the WAY website, it may occur that information on the website or in any sales literature, quotation, price list, tax invoice, or other document or information issued by WAY contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, or availability.
WAY reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after an order has been submitted), without any liability on the part of WAY. WAY is not bound by incorrect information.

Warranties

WAY products may be returned or exchanged in accordance with the policy outlined above. The WAY website and all its content are provided on an "as is" basis without any warranties, express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. By using the site, you acknowledge that your use of the WAY website is at your own risk, that you assume full responsibility for all costs associated with any necessary service or repairs of equipment used in connection with your use of the WAY website, and that WAY is not liable for any damages of any kind related to your use of this site.

Copyright

The WAY website and its content are copyrighted. The content of our site and the site as a whole are intended solely for personal, non-commercial use by the users of our site. You may download or copy the content and other downloadable materials displayed on the site for your personal use. No right, title, or interest in any downloaded material is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, participate in any sale of, or exploit in any way, in whole or in part, any of the content or the site.